CITY OF EL PASO OPERATIONAL HOURS:
Mon-Thurs, 7:00 a.m. to 6:00 p.m. - Closed Fridays

Frequently Asked Questions

  1. What is my balance?
    You may find this by using FIND ACCOUNT INFO for your property.
  2. How do I pay my taxes?
    Please go to the PAY YOUR TAXES page for more information.
  3. What is the appraised value/legal description?
    Please contact the El Paso Central Appraisal District at (915) 780-2131 or at www.epcad.org.
  4. Am I getting all my exemptions?
    You may verify your current exemption status by using FIND ACCOUNT INFO for your property.

    Please contact the El Paso Central Appraisal District (EPCAD) at 915-780-2131 or www.epcad.org for additional exemption information.
  5. How do I update property ownership, change of mailing address, etc.?
    Please contact the El Paso Central Appraisal District (EPCAD) at 915-780-2131 or www.epcad.org.
  6. Where are you sending the bills?
    Tax bills are sent to the property owner unless the bill is requested by a tax agent or a mortgage company.
  7. What is the amount of the last payment received and by whom?
    You may find this by using FIND ACCOUNT INFO for your property.
  8. After making my $XX payment, why is there still a balance of $XX?
    Penalties and interest continue to accrue monthly as long as the account remains delinquent.
  9. Why are my taxes so high?
    Property taxes are determined by three factors: (1) the appraised value of the property; (2) the tax rates adopted by the various units that levy tax; and (3) exemptions, if any.
  10. Am I due a refund?
    Please go to theTOP SERVICES page and selectARE YOU DUE A REFUND?
  11. How do I apply for a refund?
    Please go to the FORMS page and submit an Application For A Tax Refund.
  12. What kind of payment arrangements can I make?
    Please go to the PAYMENT PLANS page for more information.
  13. Can penalties be waived?
    State law only allows the waiving of penalties and interest in very limited circumstances.
    See Texas Property Tax Code 33.01 and 33.011 for more information.
  14. How do I get a tax certificate?
    There are 3 types of tax certificates:
    1) the 18-month certificate for mobile homes
    2) the tax certificate for all other properties, and
    3) the certificate of eligibility for bidders at property tax sales.

    To obtain a certificate:
    1) all taxes due must be paid
        (including escrow payment for the current year for mobile home accounts)
    2) must provide 15-digit geo number
    3) pay the $10 tax certificate fee, and
    4) mobile homes must provide serial or label number.

    Certificates may be obtained at the City of El Paso Tax Office at
    221 North Kansas, Suite 300 (Wells Fargo Plaza).

 



2014 property taxes are due and may be paid from today through Monday February 2, 2015, but we recommend payment well before February 2 to avoid delinquent penalties caused by unforeseen circumstances.  The backside of your tax statement provides information regarding multiple payment sites and payment options. If you have any questions/comments or require additional information  beyond what is provided on our website and/or tax statement, please e-mail us at citytaxoffice@elpasotexas.gov.

Thank you.
David Childs
Tax Assessor/Collector

Reminder

REMINDER, JANUARY 31ST IS THE LAST DAY TO PAY YOUR PROPERTY TAXES.

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