Police DepartmentPolice DepartmentNON-EMERGENCY: 915-832-4400   EMERGENCY: 911

Victim Services Response Team




Case Managers provide client services to citizens throughout El Paso and are assisted in their duties by a dedicated pool of volunteers.


Trained volunteers are vital to the VSRT program. They are on-call Tuesdays (from 6 p.m. to 10 p.m.), Fridays and Saturdays (from 7 p.m. to 3 a.m.), and Sundays (from 7 pm to 11 p.m.) to assist officers at the scene of a crime. The volunteers respond to incidents of domestic violence, sexual assault, homicides, traffic fatalities, as well as natural deaths, disasters, and any time officers request their assistance.

Volunteers receive 80 hours of training about the Department’s functions, use of police radios, crime victims’ compensation, crisis intervention, death notification, and other areas of victim advocacy.

How to become a volunteer

VSRT volunteers must be at least 21 years old, pass a thorough background check, and have a compassionate heart. Applications are available at Police Headquarters, 911 N. Raynor St., at any time. Call in January for spring training schedule. Volunteers must complete 80 hours of training in various aspects of the Department as well as specialized training in victim advocacy. Please call 564-7368 for more information or email Andrea Shukitt.

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