Police DepartmentPolice DepartmentNON-EMERGENCY: 915-832-4400   EMERGENCY: 911

Alarm Detail

 

 

STOP FALSE ALARMS!

It's Alarming!

We need your help to reduce the waste of our City tax dollars. The El Paso Police Department receives more than 20,000 alarm calls each year, 99% of which are false and 78% of those are caused by human error. It is estimated that responding to these false alarm call cost the city approximately $1 million annually and the Police Department expends an average of 36 personal hours each day responding to these false alarms. If you own a residence or business and have a security system, please insure that the system is functioning properly, all users are properly trained, and, in the event of a mistake or malfunction, users know how to cancel a false alarm.

Area Crime Prevention Officers are available at your Regional Command Center for onsite inspection. Contact your local Regional Command Center.

Contact the City of El Paso Licensing Section at 2 Civic Center Plaza (1 Stop Shop, 1st floor) to apply for your Security Alarm System Permit today! Call us at (915) 212-0104 or e-mail us at businesslicense@elpasotexas.gov for more information.

You may also complete the Security Alarm Permit Application (PDF)* and return the original to:

City of El Paso
Permits / License Section
2 Civic Center Plaza
El Paso, TX 79901-1196

*please make checks payable to:  City of El Paso

False Alarm Prevention Checklist

___ I stay updated and aware of City Alarm Ordinance (Permits, fees, etc.)
___ I know how to cancel accidental alarm activation
___ I have the cancellation code
___ I have a summary operating sheet/manual to my alarm system
___ I know where the main control panel and transformer are located
___ I know how to turn off motion detectors while leaving other sensors on
___ The length of the delay time on designated entry/exit doors will provide sufficient time to get in and out of the premises
___ I understand it is critical to assure that all users of the system (such as residents, employees, guests, cleaning people, and repair people) are trained on the proper use of the system
___ I have used the training / no dispatch period (check with your alarm company)
___ I understand how the alarm company will communicate with me in the event of various alarm signals
___ I understand the importance of immediately advising the alarm company if my personal phone number and emergency contact information changes
___ I keep my alarm company updated on changes to my telephone services such as call waiting or fax lines
___ I understand that indoor pets can cause false alarms; I have contacted my alarm company to adjust the system if I have acquired any additional indoor pets
___ I understand that certain building defects (such as loose fitting doors, windows, rodents, inadequate power, roof leaks, etc) can cause false alarms
___ I advise my alarm company of any remodeling (such as extensive painting, moving walls, doors or windows)

Alarm Ordinance

Any person who previously held a registration for an alarm system under the code (Chapter 5.13), as it existed prior to April 1, 1993, must comply with all provisions of this chapter and apply to obtain a permit.

  1. The Police Department will now require that your alarm system have a valid alarm permit issued by the City’s Licensing Department (212-0104) before a police officer will respond to a request from your alarm monitoring company, unless evidence of a crime or emergency is present.
  2. Security Alarm permits are now required to be RENEWED EVERY 3 YEARS for $69.00.

Permits issued pursuant to this chapter shall expire one to three years from the date of issuance, unless otherwise established, suspended or revoked. A permit may be issued for a one year period in cases of economic need or hardship at one-third the established three year fee.

If you have a valid alarm permit issued after January 1, 1998, the City licensing Department will notify you by mail of your renewal date. If your permit was issued before January 1998, you must renew your alarm permit.

  1. The penalty for excessive false alarms are as follows:

A: If the location has at least three false alarms have occurred during the preceding twelve-month period. The amount of the penalty for the signaling of a false alarm shall be fifty dollars.

B: If the location has had more than three but fewer than six other false alarms in the preceding twelve-month period; seventy-five dollars.

C: If the location has had more than five but fewer than eight other false alarms in the preceding twelve-month period; or one hundred dollars.

  1. 4. Before the police will respond to your alarm call, your monitoring company must attempt to verify your alarm by calling you first, if there is no answer, a second time. This does not apply to hold up, panic, or duress alarms as defined in Section 5.13.020 of the El Paso Municipal Code. If there is no response or confirmation in the initial verification attempt, an alarm business or its representative, shall make a second verification attempt to the alarm site and / or alarm user to determine whether an alarm signal is valid before requesting law enforcement dispatch.

For more information on alarm ordinance view the Municipal Code by clicking http://ordlink.com/codes/elpaso/index.htm and go to Title 5 Business Taxes, Licenses and Regulations - Chapter 5.13 Security Alarm Systems or you may contact: 

Officer Joe Vega
El Paso Police Department
Alarm Ordinance Officer
911 N. Raynor Street
El Paso, Texas 79903
Phone:915-564-7016
Email: vegaj2@elpasotexas.gov

 
City Departments On The Web