department of information technology services

IT

IT Support Services division

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What is Support Services Division?

The Support Services Division provide computer hardware/software technical services to all city departments. The Help Desk team consists of six technicians that provide remote and phone support. The Support Services team consists of fifteen field technicians resolve escalated service requests remotely or on-site.

Services provided:

The Support Services staff maintain and service over 4,000 work stations and responds to over 1,300 service requests each month. DoITS has implemented a PC refresh plan with the goal of a 25% refresh rate each fiscal year.

Additional services provided
  • On-Site Technical Support Response Services
  • Remote Technical Support Request Responses
  • Computer Restoration Images
  • Computer/Laptop/Device Setups
  • Hardware/Software Repairs
  • Computer Hardware Recommendations
  • Audio/Visual Systems
  • Project Technical Consultations
  • City Council/Public Meeting On-Site Technical Support Services
  • Software Installations
How to create a service request ticket?

We provide the following methods for service request ticket creations:

 
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