Fire Service Accreditation
The Operations Research Program oversees the development of the Department’s Strategic Plan, Standards of Cover and the Self-Assessment manuals. The Division oversees the process to become, and remain, accredited by the Commission on Fire Accreditation International. This process ensures the department is meeting the needs of the public and is performing to industry standards and established fire department benchmarks.
Insurance Services Organization (ISO)
The Operations Research Program directs compliance with the Insurance Services Office (ISO) requirements to ensure the El Paso Fire Department maintains its current Class 1 ISO rating. The maintenance of the Class 1 rating ensures that the citizens of the community are receiving the best insurance rates available by providing top level fire protection to the community. The Department is scheduled to have a Public Protection Classification (PPC) resurvey done starting January 9, 2012. Efforts to maintain the Department’s PPC Class 1 are ongoing.
Geographic Information System (GIS)
The Operations Research Program oversees the EPFDS’s GIS services. The Division uses a system of hardware, software and data collection to manage analyze and graphically display the Department’s performance. This process includes, but is not limited to, mapping services, data analysis, and program development.
The program works closely with the City’s Information Technology Web Programmers to maintain the Department’s Webpages functional and updated.