CITY OF EL PASO OPERATIONAL HOURS:
Mon-Thurs, 7:00 a.m. to 6:00 p.m. - Closed Fridays
Accounts Receivable
The Accounts Receivable Division (AR) is a business unit within the City of El Paso’s Financial Services Department that provides organizational leadership, guidance, and operational control for all of the City’s departments. It serves as a central focus point for both internal and external customers. The Accounts Receivable staff is dedicated to excellence and works diligently to provide prompt and exemplary customer service.

The City maintains a decentralized organizational structure that consists of the following six (6) Strategic Business Units:
  • Comptroller/Financial Services Department (Invoice and Collection for various City Departments)
  • Environmental Services
  • Sun Metro
  • Airport
  • Zoo
  • HUD Loans
These business units have authority to issue their own debtors invoices and credit notes, record receivables, collect on accounts, credit accounts, and follow up on outstanding invoices.

The Financial Services Department (FSD), accounts receivable section, is responsible for the issuance of all official invoices, collection of debt due the City of El Paso; reporting and recording of revenues, follow up of delinquent accounts, and credit accounts for the departments that do not fall under their own business unit. It also assists in the monthly reconciliation of all AR accounts to ensure that all transactions are accurately posted in a timely manner in order to maintain a clear audit trail for internal and external auditors as well as others that require access to the information.

Financial Services makes every effort to empower and motivate employees to be productive and successful by providing continuous training of PeopleSoft’s AR modules and encourage professional development for all City employees.

ACCOUNTS RECEIVABLE FUNCTIONS INCLUDE:
  • Customer Service
  • Process invoice at the department’s request
  • Set up customer accounts if needed
  • Review and finalize invoices entered
  • Overview of the Journal Generator process to post to the general ledger accounts
  • Mail invoices and/or statements
  • Prepare daily deposits to apply credit to customer’s account
  • Month end closing and Year end closing
  • Maintain monthly collections by phone/statements
  • Accounts Receivable Policies and procedures
 
TRAINING
  • Provide quarterly training to new users and employees that are inexperienced with the PeopleSoft system
  • Provide all employees with the necessary tools such as screen shot manuals that provide a step by step “how to” procedure that they can follow from their work station
  • Provide all departments with a copy of the policies and procedures
 
ACCOUNTS RECEIVABLE IS RESPONSIBLE FOR INVOICING THE FOLLOWING REVENUES:
  • Development Services
    • Overtime
    • Public Service Board Paving Inspections
  • Economic Development
    • Economic Development Incentives Coordinators Salary
  • Engineering
    • Overtime
    • Reimbursement of Construction Projects
  • Fire
    • Fire Prevention
    • Hazardous Material Incidents
    • Overtime
  • Fleet Services
    • Equipment Maintenance & Fuel
  • Housing Finance Corporation
    • Contract Salaries and Benefits
    • Printing and copy charges
    • City Contributions
  • Legal
    • Zone Application Publications in the El Paso Times
  • Police
    • Parades Time & Vehicle Use
    • False Alarms
    • Overtime & Vehicle Use
    • Federal Bureau of Investigation
    • Reimbursement of Adult Probation
    • Texas Department of Transportation
  • Parks
    • Utility Contracts involving the County & other leases
  • Streets
    • City Property Damage
  • Others
    • Miscellaneous Items
ACCOUNTS RECEIVABLE IS ALSO RESPONSIBLE FOR COLLECTING AND PROVIDING THE INFORMATION TO REVENUES TO RECORD THE FOLLOWING:
  • Hotel Occupancy Tax
  • Car Rental Excise Tax
  • Ambulance Transfer Service Franchise Fee
  • Restitutions
  • Bench Ads
  • Taxi Services
ACCOUNTS RECEIVABLE STAFF
Fiscal Operations Manager Juanita Gardea GardeaJX@elpasotexas.gov (915) 212-1164
Senior Accountant Jesus Garcia GarciaJE@elpasotexas.gov (915) 212-1146
Senior Accounting Payroll Specialist Joe Garcia GarciaJ3@elpasotexas.gov (915) 212-1165
Senior Accounting Payroll Specialist Norma Saavedra SaavedraNX@elpasotexas.gov (915) 212-1154
Customer Service
The Financial Services Department is committed to providing excellent customer service. Please give us your input throught the following survey.
Customer Service Survey